Responsible Gaming

Gambling Should Be Entertainment

Gambling is a form of entertainment, not a way to earn money or solve financial problems. Always play for fun, set limits, and never wager more than you can afford to lose. If gambling stops being enjoyable or starts causing stress, it is time to step back and seek support.

Age Verification

You must be at least 18 years old to gamble online, or the legal minimum age in your province or territory. In most Canadian jurisdictions, the legal gambling age is 19. It is illegal for anyone under the legal age to open an account or gamble. We encourage operators to verify age and identity before allowing play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you care about, please consider seeking help:

• Chasing losses — trying to win back money you have already lost.
• Hiding gambling activity from family or friends.
• Lying about how much time or money you spend gambling.
• Gambling more than you intended or for longer than planned.
• Neglecting work, studies, relationships, or personal responsibilities because of gambling.
• Borrowing money, selling possessions, or using funds meant for essentials to gamble.
• Feeling restless, irritable, or anxious when trying to cut down or stop.
• Using gambling as a way to escape from stress, depression, or other problems.

Self-Help Tools

Reputable gambling platforms offer tools to help you stay in control. We strongly encourage you to use them:

• Deposit Limits — set a maximum amount you can deposit per day, week, or month.
• Loss Limits — cap the amount you are willing to lose over a set period.
• Wager Limits — restrict the total amount you can bet.
• Reality Checks — receive pop-up reminders showing how long you have been playing and how much you have spent.
• Time-Outs (Cooling-Off Periods) — temporarily suspend your account for a set period, from 24 hours to several weeks.
• Self-Exclusion — block yourself from accessing your account for a longer period, usually six months to five years. This is often irreversible during the exclusion period.

Support Organizations

If you need help, these organizations provide free, confidential advice and support:

• Canada: Responsible Gambling Council — resources, self-assessment, and local support across Canada.
• UK: GamCare — helpline and live chat. GamStop — free self-exclusion scheme for UK-licensed sites.
• Australia: Gambling Help Online — 24/7 support and counselling.
• United States: National Council on Problem Gambling — helpline 1-800-GAMBLER and local resources.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — information and help for gambling addiction.
• Other Regions: Please contact your local responsible gambling authority or visit Gamblers Anonymous, a worldwide fellowship offering support meetings.

Seek Help Now

If you think you or someone you know has a gambling problem, do not wait. Reach out to one of the organizations above today. Help is free, confidential, and available at any time. Remember: you are not alone, and recovery is possible.